FAQ
I have an issue with my order...
For incorrect or damaged items, please email softglowtreasures@gmail.com within 25 days of delivery. Do include clear photos of the parcel, label, product issue, and order number. Once your request is approved, we will provide you with either an exchange or a refund.
When will I receive my refund?
Refunds are typically processed within 3-5 business days. Please note that actual times may vary depending on your bank, credit card provider, or payment processor.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I change my order after my card is charged?
Once your order has been placed, the order cannot be changed or cancelled.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Are all items eligible for a refund?
Please note that we cannot accept returns or exchanges for customer-related ordering errors, including: incorrect size, colour, or design selection, incorrect shipping address provided at checkout, and buyer's remorse or change of mind.
How are the products made?
All designs are created by me before being sent to my production partner.